It is previously specified that these conditions govern the online sale on www.bourgogne-evasion.fr and www.burgundybiketour.com of guided bicycle tours or independently, but also the walking tours and all other activities offered by Burgundy Evasion / Active Tours.
These conditions apply to the exclusion of all other conditions.
The fact for a user to confirm his order on www.bourgogne-evasion.fr and www.burgundybiketour.com by clicking on the COMMANDER button implies full acceptance of these terms and conditions in their entirety.
3.1 – The prices of our tours and tours and other products are indicated in euros all taxes included.
3.2 – All orders regardless of their origin are payable in euros.
3.3 – Active Tours / Bourgogne Evasion reserves the right to modify its prices at any time, the products and services being invoiced on the basis of the rates in force at the time of the registration of the orders, subject to availability.
3.4 – Active Tours / Burgundy Evasion reserves the right to modify the content of programs in order to constantly improve their quality, but also to respect the safety rules for customers and guides.
The customer places an order online at www.bourgogne-evasion.fr and www.burgundybiketour.com. It can only be registered on the site if the customer is clearly identified by completing the online order form. Any order implies acceptance of these general conditions of sale.
The validation of the order is done after acceptance of the payment. (online for payment by credit card, on receipt of the check for an order by bank check or on receipt of the bank transfer for an order by bank transfer)
Provided that the customer correctly entered his e-mail, he will receive a confirmation e-mail of the order.
Active Tours / Burgundy Evasion therefore invites the customer to check his email. Confirmed orders are processed, after payment validated every working day from 9h to 5pmh. In case of incident preventing the processing of the customer’s order, it is canceled.
We can accommodate a limited number of people on our bike tours.
From 2 to 16 people for a day on the bike. And from 2 to 22 people for half a day by bike.
This limited number of places does not allow us to host other people than the registered participants.
For the comfort of everyone, pets are not allowed.
Availability is mentioned on our website.
Orders are processed in the order of arrival, only orders that have been settled are taken into account.
The departures of our tours are guaranteed from 2 people registered. If you register alone and you are the first registered, we will come back to you to validate your reservation after the registration of the following person. If so, we will offer you another date or a refund.
Gift vouchers are valid until the end of the tourist season (31 October) of the current year or in the case of purchase at the end of the year, until the end of the following season, unless otherwise stated on the check itself, within the limits of available places, and for the date mentioned. The expiry date is mentioned on the check itself.
The validation of a gift voucher can be carried out online on our website www.bourgogne-evasion.fr, or by mail to the address: email@example.com.
The order number and the number of the gift voucher (indicated on the gift voucher itself) are necessary to validate any reservation.
After reservation of a date, any cancellation of reservation entails a cancellation fee according to the scale established in article 13. The gift voucher will be reset after reception of the payment by check of the expenses of cancellation.
If you can not go to the meeting place on D-Day, you can make it available to a major person of your choice.
If it is impossible for the beneficiary of a gift voucher to participate in the bike tour offered during the validity period, it is imperative to notify us by email.
Gift certificates may not give rise to monetary compensation, in any form whatsoever, in whole or in part. They can not be replaced if their period of validity expires. They can be transferred to a third person major.
The gift vouchers are valid according to the dates mentioned above, they can not be used outside the tourist period (between April 1 and October 31) unless otherwise stated. Gift vouchers for the bike and wine day and half day bike and wine can not be used on Sundays.
The payment of your order is made:
– by credit card: The customer can pay for purchases online by credit card (Eurocard, Visa, Carte Bleue, Mastercard). Active Tours / Burgundy Evasion selected the secure payment solution from a major bank: La Caisse d’Epargne. At the time of the order, when the customer must enter or communicate his card number and validity date, it will no longer be on the website of Burgundy Evasion but on a site of the Caisse d’Epargne. The given numbers never pass through the website and are never known or stored by Active Tours / Burgundy Evasion.
After verification and agreement of the Caisse d’Epargne, you automatically return to the site Burgundy Evasion or BurgundyBikeTour.com to continue your purchases safely.
– By check: it must be issued by a bank domiciled in France or Monaco. Only checks in euros are accepted. The cashing of the check is made upon receipt of the check.
The check payable to ACTIVE TOURS is to be sent to: ACTIVE TOURS, 17, Avenue du parc, 21200 Beaune.
The reservation with the payment by check will be effective only from the reception of the check by the company Active Tours. The said reservation will be maintained 5 days after the date of application online. After this time your order will no longer be guaranteed.
Upon receipt of this payment a confirmation will be sent to the email address indicated in your booking form.
The invoice is sent by e-mail to the address indicated during registration, a few minutes after validating the registration. This is the “order summary”.
Delivery of gift vouchers is dematerialized and is done by sending an email containing a file to print. The delivery time of a gift voucher is approximately 24 hours following the payment agreement by the Caisse d’Epargne. (or receipt of payment by check).
For activities and tours less than 24 hours:
9.1 – You have changed your mind, you have made a mistake. We give you the opportunity to cancel your order simply and free of charge (with the exception of bank charges equal to the lump sum of € 3 / order) for 7 days, except for tours ordered within 15 days of the chosen date .
9.2 – Your cancellation must reach us by email at the address firstname.lastname@example.org. The date of sending the mail as proof.
9.3 – Refunds will be made within 14 days of your request. The refund will be made on the account of the credit card used when placing the order or by bank transfer to your account, for which you will have transmitted the details to Active Tours / Burgundy Evasion.
9.4 – You wish to modify the order, within 15 days of the chosen date, your request must reach us by email. If the new date is available we will make the change. This reservation modification will be charged 10 € / person / tour.
For stays and activities longer than 24 hours:
For a modification of a confirmed reservation, there is a booking modification fee on the basis of: 40 Euros per booking and per modification.
For any questions or information, Active Tours / Bourgogne Evasion is at your disposal from Monday to Friday from 9:00 to 17:00.
email@example.com – Tel: +33 (0) 3 80 26 17 12
Each participant agrees to be able to ride a bicycle on public roads so as not to constitute a danger for himself or for others. Drive in accordance with the highway code and do not obstruct traffic.
Burgundy Evasion / Active Tours organizes during these activities wine tastings. Each participant commits himself to remain master of these acts, in no case the consumption of alcohol is recommended or encouraged by ACTIVE TOURS / Burgundy Evasion.
Wearing a helmet during guided bicycle tours is mandatory and will be imposed by the guide. If for any reason the helmet is not worn, Active Tours is released from any liability in the event of an accident.
Respect for the material provided will be required. In case of damage due to misuse, the reimbursement of the costs incurred may be claimed.
If the bike is damaged beyond the possible repair (as determined by ACTIVE TOURS), the customer will pay 2500 € for an electric bike, 800 € for a VTC and 1250 € for a road bike.
Each tour and excursion is planned with precise schedules. Participants agree to respect departure times, an arrival 5 minutes in advance is recommended. In case of delay of the participants, Active Tours releases itself from any compensation in the case where the tour is already part. It is the responsibility of the participants to warn in case of delay. 15 minutes late will be acceptable, beyond, the guide will decide or not to start the tour.
For private tours, in case of delay of the group, Active Tours will accept a delay of 15 minutes. Beyond an increase of 10 € per 20 minutes late will be applied and claimed to participants.
The guide will be in charge of enforcing the schedules of the end of activity, it is possible however that the activity is delayed for reasons beyond the control of the guide, the customers undertake to warn the guide at the beginning of the tour in case of imperative time at the end of the activity.
In case of cancellation by the customer for activities and tours less than 24 hours:
-From the booking date up to 7 days before the date of the tour: there is no cancellation fee and the total price will be fully refunded to the customer, with the exception of bank charges (lump sum 3 € / order).
– Between 7 days and 2 days before the date of the tour – cancellation fee: 50% of the total price.
-Less than 48 hours before the start of the tour, the total price is due and no refund possible.
In the event of cancellation by the client for stays and activities lasting more than 24 hours, the following cancellation fee schedule shall apply:
Before 42 days: cancellation fees: 40 €
Between 42 and 30 days before: 200 €
Between 30 and 21 days before: 25% of the cost of travel
Between 21 and 14 days before: 50% of the cost of travel
Between 14 and 0 days before: 100% of the cost of travel
Active Tours / Burgundy Evasion is committed to providing the service. If for reasons of security or logistics the service should be canceled, the entire service will be refunded, this decision can only be made by Active Tours / Burgundy Evasion.
Active Tours undertakes in case of impossibility to provide the service to refund the entire order as soon as possible, either by transfer or by check.
Climatic conditions can be a factor in canceling the service. Orange or Red vigilance on the part of Météo France can be one of these causes of cancellations. However, the guide remains the sole decision maker as to the progress of the activity.